RETURNS & EXCHANGES

Thank you so much for choosing LLI.

We really want you to be happy with your purchase. If you’re not, we’re here to help.

RETURN POLICY

• Merchandise must be returned within 30 days of the ship date.

• Merchandise must be unused and in perfect new condition to qualify for a return.

• Merchandise must be accompanied by the original product packaging, including all documentation.

• Customer is responsible for return shipping cost.

• Any merchandise marked "Final Sale" cannot be returned.

• Original shipping charges and Package Protection are non-refundable.

• Only one return or exchange transaction is permitted per order.

• Once your return is shipped and your tracking shows it is with the carrier, your refund is issued and you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

• Received a Defective item? If you have received a defective item, please email us at marketing@lucindaloya.com so we can resolve this issue immediately.

• Received the Wrong item? If the item received is not what was ordered, please email us at marketing@lucindaloya.com so we can resolve this issue immediately.